Overview When Aurea CRM appointments are synchronized with Exchange Online using Connector SE, CRM-side changes can appear to “revert” after sync if the corresponding Exchange appointment was merely o...
Contents Overview Solution Diagnostics / Data Collection Post-fix Verification Frequently Asked Questions Overview In CRM.interface 15.18+, XML queries executed with internalfields=1 can return locali...
Contents Overview Solution How to verify Troubleshooting checklist Frequently Asked Questions Overview In ACRM (CRM.web) v15.5, a popup (MessageBox) may not appear when opening an FI record if the log...
Contents Overview Solution Temporary Workaround When to Contact Support Frequently Asked Questions Overview After upgrading to Aurea CRM Web 15.24 (for example, BTBi 15.24.0.3161), users may be unable...
Overview The error Exception was thrown during polling emails subscription. Connector will perform direct polling and recreate subscription for this mailbox. Thrown exception: Microsoft.Exchange.WebSe...
Overview The error Azure Maps batch geocoding returns incorrect coordinates due to missing street information occurs when custom field mappings are not respected in batch geocoding requests. This was ...
Overview The CRM Launcher 14.5.0 fails to start in a Citrix/Windows Server environment, displaying errors such as Cannot create a file when that file already exists, Another instance of crm.launcher i...
Overview The issue involves the silent ignore of changes during configuration import in Aurea CRM, version 15.24.2.3163. The error occurs when using Upload package into configuration with exports that...
Overview The CRM.pad application crashes when attaching documents or photos to an activity in version 5.00.2. This issue is due to missing UI image assets, causing the app to terminate unexpectedly. T...
Overview The error Failed to parse invalid date '***' occurs when using the All fields function in the US (Login) info area, leading to an endless loading circle. This issue was introduced in ACRM ver...